Returns Policy:


In order for The Chocolate Den to continue providing customers with safe, hygienic and quality food products, we will not under any circumstance take back food products once purchased. This includes sealed and unopened items.


In light of this, please ensure that you have chosen the correct product before purchasing.

Food products include, flavourings, colourings, lustres, glitters, edible decorations and all other items considered edible.

Any non-food item may be exchanged within 7 days of purchase (No Cash refunds). It must be returned in its original packaging, and the condition it was sent out in and must be accompanied with a proof of purchase.

Please note, any courier/shipping fees on goods returned or exchanged will be for your own account.

Credits for non edible returned items will only be credited once the goods have been returned and inspected.


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